Returns Policy

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.  To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with the tags. Please note that our gift cards are not non-returnable or refundable.

To complete your return, we require a receipt or proof of purchase. Items purchased from us online can be returned via Australia Post within 14 days of receipt. If returning your items via Australia Post, complete all relevant details on the Returns Slip, including the reason for return. Securely repack the items being returned in the original packaging and include the completed Returns Slip.

Please ensure a Certificate of Posting is obtained when depositing your parcel with Australia Post. This should be kept in a safe place as it bears a unique reference number which is used to trace your parcel should it fail to be delivered to us. We will be unable to make a refund in the event that your parcel is lost without sighting Your Certificate of Posting.

Please note it may take up to 28 days for a return via Australia Post to be processed and we are unable to refund the cost of postage and packing for items deemed by you to be unsuitable.


 Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at larcleatherbags@gmail.com and send your item to: L'ArC Leather Bags (Returns)

c/o Lynair Logistics Pvt Ltd

113 Ledger Rd, Beverley

SA 5009

 Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

 

Shipping

To return your product, you should mail your product to:

L'ArC Leather Bags (Returns)

c/o Lynair Logistics Pvt Ltd

113 Ledger Rd, Beverley

SA 5009

You will be responsible for paying for your own shipping costs for returning your item. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.